Cancellation & Refund Policy
1-) The products you purchase from www.protenortopedi.com are checked under warranty.
2-) If the product you purchased is damaged during transport, write a report to the cargo personnel and do not receive the product. You can open your damaged, punctured, torn and wet orders in front of the cargo personnel and check whether there is any damage to the products. If there is damage, do not take delivery of the cargo.
3-) You must return the products you have purchased in the packages sent to you. In case of damage to the original package, a package deduction of 20% of the product price is made.
4) Your refund transaction is made within 10 days from the receipt of the returned products as a result of the validity of your return request. The amount to be refunded to your account varies according to the payment method you used when creating your order.
5) For payments you make with a Single Withdrawal Credit Card, your money appears in your account statement within 10 days. This period is related to your bank and varies according to your account cut-off date. Please call your bank for detailed information.
6-) If you make your payment by EFT / Money Order, the money is refunded to the IBAN number you will write to siparis@protenortopedi.com.
7-) Right of Withdrawal
The buyer has the right of withdrawal within 7 days from the delivery of the product subject to the contract to him or the person / organisation at the address indicated. In order to exercise the right of withdrawal, the seller must be notified by e-mail or telephone within this period and the product must not be used within the framework of the provisions of Article 8 and the package must not be opened. If this right is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report that the product delivered to the 3rd person or the buyer was sent to the seller. Within 7 days following the receipt of these documents, the product price is returned to the buyer. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the right of withdrawal is borne by the buyer.
8-) Products that will not use the Right of Withdrawal
The right of withdrawal cannot be used for products that cannot be returned due to their nature, fresh fruits / vegetables, cakes, cookies, disposable products, copyable software and programmes, consumables, products that deteriorate quickly or expire and service. When an undesirable situation such as crushing or deterioration is seen in fresh fruit / vegetable products, the product packaging must be completely unpacked and the product picture must be taken on the day the cargo arrives and sent to protenortopedi.com and the problem must be reported in writing. There is no return for fresh fruit, jam, cookies and/or cakes, and the amount of product that cannot be used will be sent to the customer. If the product flavour is not liked, there is no return.
9-) Exchange transactions can be accepted with the submission of the sales invoice, provided that the products have not been used in any way, are complete and complete within the 7-day withdrawal period. Submission of the sales invoice is mandatory for all exchange transactions.